Frequently Asked Questions

Please contact us at support@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

Yes. You can still submit for partial reimbursement. For example: if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-free funds (with the remaining $40 paid for as normal).

You can use your HSA/FSA dollars all year long. However, most FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!

The cost is included with your purchase, as long as you are shopping with a Truemed partner merchant.

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed’s survey again so long as your Letter of Medical Necessity remains valid. Letters of Medical Necessity are typically valid for 12 months after they are first issued. You do still need to submit your receipts for reimbursement with your HSA/FSA administrator.

For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.

We do not recommend attempting to checkout with your HSA/FSA cards for compliance purposes. We strongly encourage simply transacting with your normal credit or debit card, and submitting for reimbursement as outlined above for the greatest likelihood of success.

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health. An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

Yes. You can cancel your pre-order anytime before shipping with no penalties. We make the process simple and straightforward.

Our support team is available via email and chat. We're committed to ensuring your Throne experience is smooth.

Absolutely. We use bank-grade encryption and never sell personal information. Your health insights remain completely confidential.

Pre-orders are currently expected to ship in February 2026. We'll send detailed tracking information once your order processes.

Throne fits standard toilets and installs in minutes. No special tools required. Our setup guide walks you through each step.

Some vitamins and medications can alter urine color, potentially affecting hydration estimates. Throne provides context and recommendations for interpreting results during these times.

Daily tracking helps you understand your unique hydration patterns. Consistent monitoring reveals trends and helps you make informed lifestyle adjustments.

Multiple factors influence your hydration, including fluid intake, diet, physical activity, environmental conditions, caffeine consumption, and individual metabolism.

Throne uses advanced optical sensors to analyze urine color, converting visual data into a precise 0-120 hydration score. The downward-facing sensor captures color nuances invisible to the human eye.

Weekly reviews offer the best trend analysis. Consistent tracking helps you understand your body's natural rhythms and changes.

Understanding your body's patterns can reveal lifestyle improvements. Throne provides gentle, actionable insights about your wellness.

Throne's app allows personalized settings. You control what metrics matter most to you and can adjust tracking preferences anytime.

Our device uses advanced sensor technology calibrated by medical researchers. Insights are general wellness guidance, not diagnostic recommendations.